Our goal is to enable business enterprises to realize all the business and financial advantages of effective and intelligent delivery of vital business information.
Along with our powerful HTTPS Application Program Interface (API), we also provide secure document transmission utilizing SFTP, S/MIME, VPN, TLS, PGP, and PKI.
Our products and services can help solve conformance requirements for HIPAA, GLB, Sarbanes-Oxley, SEC, and other initiatives.
Product Services team is ready to help implement solutions to meet your document delivery compliance challenges.
Villagefax.com Product Services team has helped hundreds of customers solve document delivery challenges without capital expenditure using our comprehensive HTTP and SMTP Application Program Interface

FAQ

What is Villagefax.com?
- Villagefax.com operates an Internet Global Fax Service called Villagefax.com. The Internet Fax service is located at Villagefax.com. The service offers business enterprises a "Virtual Fax Server Service" for office automation and production fax requirements.
May I Fax from Windows?
- Yes! DirectFax enables users to fax from any Windows application through a common print driver thereby eliminating the need for obtrusive fax applications. You can fax from any Windows application by simply using the File, Print command.
Do you have Email to Fax?
- Email to Fax "self empowers" individual users to submit individual faxes or fax broadcasting jobs from their desktop email software. Email to Fax is a great solution for businesses that do not want to train employees on unique fax programs.
Is Faxing from a Browser easier?
- Faxing from a browser service enables users to send faxes from a standard web browser like Netscape or Microsoft Internet Explorer. Faxing from a browser improves operational efficiency, speed of delivery and privacy for users who need to send faxes from any location that has Internet access.
Do you have Fax to Email?
- The Fax to Email service enables users to receive faxes via their email. Fax to Email improves operational efficiency, speed of delivery and privacy for users who receive faxes, from a broad range of senders, directed to their specific function or title.
Do you have Microsoft fax capabilities?
- Microsoft fax is as easy as using our DirectFax print driver. You can fax from any Windows application by simply using the File, Print command. This enables users to use Microsoft fax to fax from any Windows application through a common print driver thereby eliminating the need for obtrusive fax applications.
Is Production Fax a normal capability?
- Yes! Many business enterprises have critical business applications, which require a production fax solution. The fax service enables enterprises to use the service for production fax and office automation requirements without capital investments in fax server(s), fax programs or incurring perpetual operational costs for telephony circuits, staff, and user training.
Can I Fax from Oracle?
- Business enterprises can fax from Oracle applications without capital investments in fax server(s), fax programs or incurring perpetual operational costs for telephony circuits, staff, and user training. The fax service enables enterprises to fax from Oracle as well as use the service for office automation requirements.
How do I Fax from SUN?
- Business enterprises can fax from SUN applications without capital investments in fax server(s), fax programs or incurring perpetual operational costs for telephony circuits, staff, and user training. The fax service enables enterprises to fax from SUN as well as use the service for office automation requirements.
May I Fax from Siebel?
- Business enterprises can fax from Siebel without capital investments in fax server(s), fax programs or incurring perpetual operational costs for telephony circuits, staff, and user training. The fax service enables enterprises to fax from Siebel as well as use the service for office automation requirements.
Is a service best for CRM Fax?
- Business enterprises can CRM Fax without capital investments in fax server(s), fax programs or incurring perpetual operational costs for telephony circuits, staff, and user training. CRM Fax service enables enterprises to fax from CRM solutions as well as use the service for office automation requirements.
Is a service best for ERP Fax?
- Business enterprises can ERP Fax without capital investments in fax server(s), fax programs or incurring perpetual operational costs for telephony circuits, staff, and user training. ERP Fax service enables enterprises to fax from ERP solutions as well as use the service for office automation requirements.
What are the advantages for using StreamServe Fax?
- Business enterprises can StreamServe Fax without capital investments in fax server(s), fax programs or incurring perpetual operational costs for telephony circuits, staff, and user training. StreamServe Fax service enables enterprises to fax from StreamServe solutions as well as use the service for office automation requirements.
What are the benefits with JetForm Fax?
- Business enterprises can JetForm Fax without capital investments in fax server(s), fax programs or incurring perpetual operational costs for telephony circuits, staff, and user training. JetForm Fax service enables enterprises to fax from JetForm solutions as well as use the service for office automation requirements.
How do I HP Fax?
- Business enterprises can HP Fax without capital investments in fax server(s), fax programs or incurring perpetual operational costs for telephony circuits, staff, and user training. HP Fax service enables enterprises to fax from HP solutions as well as use the service for office automation requirements.
How do I Fax from AS/400?
- Business enterprises can fax from AS/400 applications without capital investments in fax server(s), fax programs or incurring perpetual operational costs for telephony circuits, staff, and user training. The fax service enables enterprises to fax from AS/400 as well as use the service for office automation requirements.
How do I Fax from IBM iSeries?
- Business enterprises can fax from IBM iSeries applications without capital investments in fax server(s), fax programs or incurring perpetual operational costs for telephony circuits, staff, and user training. The fax service enables enterprises to fax from IBM iSeries as well as use the service for office automation requirements.
How do I Fax from JD Edwards?
- Business enterprises can fax from JD Edwards applications without capital investments in fax server(s), fax programs or incurring perpetual operational costs for telephony circuits, staff, and user training. The fax service enables enterprises to fax from JD Edwards as well as use the service for office automation requirements.
Can I use the service for my Legacy fax needs?
- Legacy Fax enables any mainframe, host, legacy or ERP application, including Oracle, SAP, Baan, PeopleSoft, and more. Legacy fax output is directed to our production fax service via the Internet.
What are the benefits for E-Commerce fax?
- Business enterprises can use our E-Commerce fax solution without capital investments in fax server(s), fax programs or incurring perpetual operational costs for telephony circuits, staff, and user training. The E-Commerce fax solution enables enterprises to fax from any application as well as use the service for office automation requirements.
Can you use Villagefax.com to Fax from Outlook/Exchange?
- Business enterprises may fax from Outlook/Exchange applications without capital investments in fax server(s), fax programs or incurring perpetual operational costs for telephony circuits, staff, and user training. The fax service enables enterprises to fax from Outlook/Exchange as well as use the service for office automation requirements.
Can you use Villagefax.com to Fax from Lotus Notes?
- Business enterprises can fax from Lotus Notes applications without capital investments in fax server(s), fax programs or incurring perpetual operational costs for telephony circuits, staff, and user training. The fax service enables enterprises to fax from Lotus Notes as well as use the service for office automation requirements.
Can you use Villagefax.com to Fax from Domino?
- Business enterprises can fax from Dominos applications without capital investments in fax server(s), fax programs or incurring perpetual operational costs for telephony circuits, staff, and user training. The fax service enables enterprises to fax from Dominos as well as use the service for office automation requirements.
Can you use Villagefax.com to Fax from SAP?
- Business enterprises can fax from SAP applications without capital investments in fax server(s), fax programs or incurring perpetual operational costs for telephony circuits, staff, and user training. The fax service enables enterprises to fax from SAP as well as use the service for office automation requirements.
Can you use Villagefax.com to Fax from Baan?
- Business enterprises can fax from Baan applications without capital investments in fax server(s), fax programs or incurring perpetual operational costs for telephony circuits, staff, and user training. The fax service enables enterprises to fax from Baan as well as use the service for office automation requirements.
Can you use Villagefax.com to Fax from PeopleSoft?
- Business enterprises can fax from PeopleSoft applications without capital investments in fax server(s), fax programs or incurring perpetual operational costs for telephony circuits, staff, and user training. The fax service enables enterprises to fax from PeopleSoft as well as use the service for office automation requirements.
Is Villagefax.com an Internet faxing Service?
- Villagefax.com provides an Internet Faxing service through Villagefax.com. The Internet Faxing service provides a set of document delivery/fax services of significant benefit enterprise-wide.
Do I have to purchase anything to use your Fax Service?
- Business enterprises use the fax service to outsource all their fax needs without capital investments in fax server(s), fax programs or incurring perpetual operational costs for telephony circuits, staff, and user training. The fax service is used for office automation as well as fax enabling key business systems like CRM and ERP.
Do I have to purchase any Fax Programs to use your service?
- DirectFax enables users to send a fax directly out of a windows application through a common print driver thereby eliminating the need for specialized fax programs. The print driver is provided by Villagefax.com at no cost to the user.
Can I do Web faxing through your service?
- Web faxing "self empowers" users to submit fax broadcasting jobs or individual faxes from a browser. The web fax interface is also used for managing user accounts.
How do I automate sending fax documents?
- Our clients can automatically send fax documents from their CRM or ERP applications using our free API's. The send fax ability can eliminate significant operational and capital costs for document delivery services.
Does the service support High Volume Fax Broadcasting?
- The service's fax broadcasting features permits users to send High-Volume fax broadcasting jobs from their browser.
Do I have to purchase any Fax Software to use Villagefax.com?
- You do not need to purchase any Fax Software to use Villagefax.com service. You can send faxes through our service directly from your Windows applications, email, or browser without any fax software.
Do I have to purchase any hardware to do High Volume Faxing through the service?
- You can use the service for your High Volume Faxing needs without purchasing any hardware, software or incur high perpetual operational costs. Our High Volume faxing solution provides the capacity you need when you need it, without the financial or technology risks normally associated with High Volume Faxing.
Does your service require a Fax Server?
- No. You can use the service in lieu of purchasing any Fax Server hardware, software or incurring high perpetual operational costs. Our Virtual Fax Server solution provides the capacity you need when you need it, without the financial or technology risks normally associated with Fax Server.
Can I do Desktop Fax from your service?
- You can use the service in lieu of purchasing any Desktop Fax hardware, software or incurring high perpetual operational costs. Our virtual Desktop solution provides the capacity you need when you need it, without the financial or technology risks normally associated with Desktop Fax Solutions.
How does your service improve Fax Security?
- Fax Security is a growing issue within corporations as Inbound and Outbound faxes are left on fax machines for long periods of time. To improve Fax Security our service enables clients to send and receive faxes directly from their desktops and enterprise applications.
Does your service support Word Fax?
- Word fax enables you to fax directly from your desktop in lieu of purchasing any Desktop Fax hardware, software or incurring high perpetual operational costs. Our Word Fax solution provides the capacity you need when you need it, without the financial or technology risks normally associated with Desktop Fax Solutions.
Can I use ACT Fax to send faxes?
- ACT Fax enables you to fax directly from your ACT desktop application in lieu of purchasing any fax hardware, software or incurring high perpetual operational costs. Our ACT Fax solution provides the capacity you need when you need it, without the financial or technology risks normally associated with Desktop Fax Solutions.
Why is using a fax service better than buying hardware or software?
- Outsourcing fax functions is the most cost-efficient way for organizations to increase reliability for business critical faxing. It also eliminates the need to invest in expensive fax server hardware, software, and maintenance. Additionally, the cost to operate and perpetuate a server solution is never ending and incurs variable operational costs. With a service you do not have the technology risk you have with a server. A server requires training, software upgrades and enhancements. Servers for office automation are generally configured for two or three telepnone lines. This means they are inadequate for broadcast fax needs. Servers for Production fax are generally not available for office automation and are generally only used for a specific production application. Planning, installing, and operating many servers in many locations or for many production applications is a very expensive operation. Fax servers require the business enterprise to adopt a fixed cost model. A service enables the business enterprise to benefit from a variable operational cost model that annually costs less than the complete operating costs of a fax server.
Why should I use an internet-based faxing service when I have already invested in traditional fax machines?
- Traditional faxing methods can account for as much as 50% of a company's long-distance charges. Yet, telephone charges are insignificant compared to the cost of human time in sending a traditional fax. The lost employee time makes traditional faxing an ever increasing expensive proposal and, since 85 percent of the faxed documents originate on a computer, it follows that offering fax capabilities as part of the existing computer infrastructure can reduce company overhead.
Why should I use your service rather than a competitor's?
- Our service offers several User Empowerment features that distinguish us from our competitors and which are fueling our explosive growth in the market place. Some of these special features include:
  - General Service Features
  - No investment in Software, hardware, or training
  - Office Automation - Versatile ways for users to send faxes from their desktop
  - Fax from Windows
  - Fax From Email
  - Fax From Browser
  Production Fax - Fax enable a business enterprise application with the most elegant and powerful toolkits including security through PGP or SSL methods.
  - Enterprise Legacy Applications
    - CRM
    - ERP
  - User empowerment through features like:
    - Send Once to One or Thousands
    - Automatic Confirmed Delivery
    - User Managed Custom Cover Pages
    - User Managed Recipient Merge
    - User Selectable Delivery Preferences
    - Scheduling up to 30 Days in Advance
    - Anytime, Anywhere Accessibility
    - Personalized Document Tracking
    - Client Database Control
  - User control over fax jobs from scheduling submissions to completion and online reports
    - Online user controlled recipient databases
    - User controlled delivery schedules,
    - Real time user fax monitoring
    - User custom coversheet management
    - Users ability to customize broadcast faxes to recipients through "FaxMerge"
How much money will I save?
- The savings vary. If your organization is very efficient at operating an in house office automation server solution for critical business enterprise application you can expect to save 50% on your total fax delivery costs. However, you want to also consider the significant benefit the business enterprise derives from having the staff that formerly supported the servers being able to accomplish other business critical functions. If you would like to have a complete analysis of your current situation please contact your client care representative.
What kinds of documents can I send through your service from my PC?
- Any type of document created by standard windows applications can be sent through the web browser option, while MS Office, Corel, jpeg, giff, tiff, html, plain text, bmp, postscript, and pdf files can be sent via the email-to-fax option. Both ways are easily accessed and used.
Will my faxes be secure?
- Yes! Our service has many security provisions. Many of our client's send their most sensitive business enterprise critical information through our service. We are willing to speak to you about your unique situation on a confidential basis.
Why would people fax when they can email?
- It's easy to think that email might make faxing obsolete, however, quite the opposite is true. According to IDC, the faxing industry is an $83 billion global market today and will grow past $90 billion in the next few years. These numbers represent only the transmission revenue and do not include hardware, software, maintenance costs or the most significant cost of traditional faxing "the human cost". According to a 1998 survey by The Gallup Organization for Pitney Bowes Inc., 66 percent of Fortune 500 companies still prefer faxing compared with other communications methods. Although there are over 80 million email addresses in the world, almost half are in the United States. According to IDC; however, 1.5 billion people have access to a fax machine. To reach these billion and a half people who do not have an email address, documents will have to be sent via fax. Last, and probably the most significant reason is faxing will not go away. The cultural reality is that people prefer paper. As a result, there has been an explosion of new business process that conclude in a paper event. Business enterprises that set their course in the 1990's to replace paper process with electronic process have been the first to recognize that faxing is nothing less than remote printing. And, that if the completion of the process is best served to be printed they should remote print the document. In addition, services like ours provide the ability to complete large-scale remote printing of critical business documents with the same velocity of electronic messages while enabling the recipient to receive the document in the preferred paper form.
Do I need to build an infrastructure?
- No. If you have a Windows application, email or Internet browser, you're ready to begin faxing over the Internet today.
Will I be able to receive inbound faxes as well?
- Yes, You may receive your inbound faxes via our service, forwarded to your email box.
How fast will my fax get to its destination?
- It's up to you. You can choose from depending on your needs:
  - Priority -- Your fax will be sent within 30 minutes, guaranteed. Usually, it's sent sooner.
  - Express 4 -- Designed for faxes that are not urgent, but need to be delivered within four hours. For those faxes that you want to arrive during the same business day, you can save with this service.
  - Express 10 -- Designed to provide delivery of the fax within 10 hours.
  - Express -- Designed to provide delivery of the fax within 24 hours. This is the most economical service for bulk faxing to International and most local destinations.
How will I know if my faxes reach their destinations?
- As soon as your fax has reached its intended destination, you can be emailed the confirmation notice. If, after several tries, the fax cannot be sent, we notify you via email of the attempts and the recommended action.
How much does the service cost?
- The service costs vary depending on the client's unique needs. We would be happy to give you a quote and discuss the faxing options that would be most beneficial to your organization.
How reliable is the service?
- We understand that any service, no matter the "Empowerment" it provides you, is of no value if unavailable to you. Therefore, we have built a service with the best of breed technologies and operational staff with distinguished reputations in security, operation, management, and expansion of 100% available complex network services. We sustain our high availability non-stop service integrity through diligent pursuit of our fault-tolerant scalable service architecture, fully redundant implementation, "best of breed" technology commitment, telephony and Internet services provisioning and security.
  - Service Provisioning
    Primary service operations are located on the West Coast of the United States. The service has multiple tier-one, wide-band Internet service provisioning. The service's technology architecture is comprised of fully redundant Sun Microsystems, Cisco, and Lucent-Ascend components. The fully redundant systems and emergency power provisions assure non-stop service integrity and no single point of failure.
  - Facility Provisioning
    The facility is co-located with one of the largest tier-one global telephony carriers and Internet providers. The facility is served by all major global carriers. Multiple DMS 500's provide carrier switching for both domestic and international traffic, and is served by multiple gigabit channels to/from the North American, West Coast, International Access Switching Center.
  - Hardened Site
    The facility is a physically, environmentally, and utility hardened site with diverse facility feeds, multiple redundant back-up/emergency power generators, and on-premises primary and secondary emergency fuel reserves. Disaster and disaster recovery procedures and equipment are exercised monthly.
  - Security
    The entire facility is controlled by armed security staff (24 x 7), best available state of the art electronic monitoring and surveillance, including 100% video monitoring coverage of all internal spaces as well as all external entrances, access ways, second back-up emergency power generators, and emergency fuel storage facilities. Personnel access, is managed and controlled by on-premises security staff, supported by state of the art physiological identification verification methods. Internal space access is compartmentalized on "needs only" requirements.
What level of Client Care does the service provide should we have any problems?
- Villagefax.com's superior customer service includes our on-line help via the Web as well as our call in help line to speak to a Client Care representative.
  - Phone 714-368-8790
  - clientcare@villagefax.com

Please note, if it's an URGENT matter concerning an email or fax broadcast, please contact Client Care by phone rather than email.

How will I know how much I'm spending on faxing?
- Our accounting features allow you to track, manage and control your organization's faxing environment. We can customize a variety of accounting options to fit your organizations needs. Our detailed billing statements provide you the information necessary to more accurately assess the value, benefits, and costs associated with faxing.